Patients
Sarah Mitchell
Requires Human Action(416) 555-0142Dr. Bennett
Waiting for staff · Ready to schedule
“Yes, I'd like to get this done. Do you have anything next week?”
Unscheduled treatment value
$2,700
2 unscheduled treatments
Last contact
12 min ago
Nov 6, 2026
Next follow-up
Paused
Waiting for staff
Provider
Dr. Bennett
Brightside Family Dental
Unscheduled Treatments
2 treatments| Treatment | Estimated value | Recommended | Status |
|---|---|---|---|
| Root Canal | $1,200 | Sep 26, 2026 | Unscheduled |
| Crown | $1,500 | Sep 26, 2026 | Unscheduled |
| Total treatment value | $2,700 | ||
Conversation
SMS · (416) 555-0142- Hi Sarah, this is Brightside Family Dental. Dr. Bennett recommended a root canal and crown at your last visit. Would you like help getting that scheduled?Treatply · Nov 3, 4:13 PM
- I know I need it, I'm just worried about the cost right now.Sarah · Nov 3, 5:48 PM
- That's completely understandable. Brightside offers monthly payment plans, and your insurance is estimated to cover part of the treatment. Would it help if we shared the details?Treatply · Nov 3, 5:45 PM
- Yes please.Sarah · Nov 4, 4:13 PM
- Here's what we have on file: estimated out-of-pocket is about $940, and it can be split into 6 monthly payments. Let us know if you'd like to move forward.Treatply · Nov 4, 4:16 PM
- Yes, I'd like to get this done. Do you have anything next week?Sarah · Nov 6, 4:01 PM
- Great! I've let the team know. Someone from the office will reach out shortly to find a time that works.Treatply · Nov 6, 4:02 PM
Actions
AI Summary
Sarah initially hesitated because of cost. After receiving approved payment information, she confirmed that she would like to move forward. Human follow-up is required to schedule the treatment.
Staff Notes
Prefers afternoon appointments. Insurance verified in October.
Maria L. · Oct 17, 5:13 PM